FAQ

H2O Technologies has one of the most comprehensive preventative maintenance plans in the business! We offer complete water filtration for all consumable products, and all filter replacements are included! We will create a maintenance schedule for your machines, and these scheduled machine cleanings will help in the prevention of mold and bacteria buildup. Your cleanings will include scale prevention, which includes semi-annual de-liming!

Our preventative maintenance plan also includes a lifetime warranty on all ice machine repairs, including labor and parts up to $300! With our plan, you’ll be guaranteed to have ice 24/7! If you don’t have ice, we’ll pay for it and deliver it when your machine breaks down, and we’ll quickly send a technician to repair your machine. When you sign up for our preventative maintenance plan, you’re also guaranteed discounts on additional or replacement machines!

We offer a 40% to 50% discount on all additional or replacement ice machines, which adds up to $500 to $800 in savings, depending on brand and size! Regular cleaning will improve the quality of your ice and will prolong the life of your equipment.

Yes! Most of our products can be rented. This convenient option offers so many benefits to you, the customer! You’ll have affordable monthly rates, and this low monthly fee will include ALL service and repairs. Our agreements are month-to-month with no long-term contracts, so you can get the system you want with no commitment!

We also have rent-to-purchase agreements available, and you can add additional services as needed! With all of these options, you will receive professional installation and setup from your H2O Technologies service technician.

We have a solution for every budget! We offer various financing options for all our products and services.

H2O Technologies has technicians nationwide, so give us a call or send us an email to see if we have technicians in your area!

Our drinking water systems offer environmentally-friendly alternatives to single-serve bottled drinking water! By using our drinking water, you can help the environment in so many ways.

• Clean up landfills! Your entire family will drink fewer single-serve plastic bottles of water and canned drinks, which prevents thousands of those single-serve bottles and cans from ending up in landfills.
• Lower emissions! By drinking fewer single-serve bottles of water and canned beverages, you help reduce the emissions required to manufacture and deliver those bottles.
• Save oil! Less single-serve bottles of water and beverage cans means less oil needed to produce those bottles and cans.

Soft water is great for the environment! It reduces the chemicals you have to use on a daily basis: Sinks, faucets, tubs, and showers can be cleaned with fewer harsh chemical cleaning products.

Soft water minimizes the discharge of dirty water! Dishwashers and washing machines will require less detergent and soaps.

Soft water uses less energy! Every H2O Technologies product is designed to be energy-efficient!

Yes! Soft water allows for easier maintenance of your humidifier or steamer. When hard water evaporates, a hard scale forms that can be pretty difficult to remove! Using soft water in your humidifier or steamer will only leave a light residue that can be easily wiped away. Soft water will also help to reduce the mineral buildup and keep your humidifier or steamer functioning properly!

Soft water will not affect your irrigation system, but there’s no need to use soft water outdoors!

One of the benefits of soft water is that you can use a lot less soap and detergent in your appliances! A good way to adjust to the difference in cleaning efficiency is to use as little soap as possible. Try using a quarter cup rather than the cup or more that may have been necessary before. Gradually increase the quantity of soap used until you get your desired results. A lot of detergent bottles these days have guidelines for how much soap to use for high-efficiency machines, too!

It depends on the volume of water used and what size softener you have! If you have harder water, you may need to refill the system more frequently, though.

A water softener will remove the harsh minerals commonly found in hard water, leaving you with softer, mineral-free water that is easier and gentler on everything that uses water!

With soft water, you’ll see a difference all over your house! You’ll have cleaner sinks and faucets, with less crusty scale buildup. There will be less soap scum in tubs, showers, and on shower doors. You’ll have brighter, cleaner clothes and softer laundry, linens, and towels. New rust and dirty water stains will be virtually eliminated! Even your skin and hair will be cleaner and smoother! And cleaning your home will be easier because you won’t need to use as many harsh chemical cleaners.

Soft water is also better for your appliances and your plumbing! Appliances will work more efficiently and will last longer. And since they’ll need less detergent and soap, it’s better for the environment and helps you save money, too!

Reverse osmosis (RO) is a filtration process where water molecules are forced through a semi-permeable membrane under intense pressure. This membrane only allows water molecules to pass, treating specified contaminants (i.e., arsenic V, barium, chromium, and radium 226/228) and microorganisms (i.e., cryptosporidium and giardia). This technologically-advanced process provides one of the best and most thorough ways to filter water!

Point-of-entry (POE) water filtration products are systems that treat all of the water used in a facility, building, or home, and they are designed to treat only the water coming from the tap to which it is connected. Some examples of POE drinking water systems are reverse osmosis systems, faucet filters, plumbed-in single tap filters, and drinking water coolers.

We use only the top brands in filtration, such as 3M, Pentek, and Everpure!

Filtered water is water that has gone through filters to reduce the amount of iron, hydrogen sulfide, aesthetic chlorine taste and odor, as well as microorganisms such as cryptosporidium and giardia.

Filtering water involves separating mineral particles (i.e., particulates, iron, hydrogen sulfide, or organic matter) from the water molecule, H2O. By passing water through a filter bed (or media bed), these granular particles are trapped, allowing the clean water to pass through.

Give us a call or send us an email! We can help you determine the type of water filtration system that best fits your needs!

Soft water is water that contains few or no dissolved minerals, such as calcium, magnesium, iron, and manganese.

Relative levels of hardness have been established:

• Soft Water: less than 1 GPG
• Slightly Hard: 1 to 3.5 GPG
• Moderately Hard: 3.7 to 7 GPG
• Hard: 7 to 10.5 GPG
• Very Hard: 10.5 and higher GPG

Softening water involves a process called ion exchange, which will remove the dissolved minerals that can’t be trapped by a standard filter. Softeners use fresh resin beads with sodium attached to the resin. As water enters the tank, dissolved calcium and magnesium are attracted to the resin. The resin will pass up the sodium in exchange for the dissolved chemicals. The water will then be free of these impurities!

Give us a call or send us an email to get recommendations for a water softening solution that addresses your specific water problems!

Hard water is water that contains dissolved minerals such as calcium, magnesium, iron, and manganese. According to the Water Quality Association, water that contains more than 1 GPG (grain per gallon) of these dissolved minerals is considered hard water.

Relative levels of hardness have been established:

• Soft Water: less than 1 GPG
• Slightly Hard: 1 to 3.5 GPG
• Moderately Hard: 3.7 to 7 GPG
• Hard: 7 to 10.5 GPG
• Very Hard: 10.5 and higher GPG

Hard water is probably the most common water problem found in the home! Hard water can leave spots on your glasses and dishes, make laundry dingy and dull, and cause soap scum and scale to build up around faucets, making cleaning harder!

The most common treatment for hard water is an ion exchange water softener, which removes the dissolved minerals out of the water, creating soft water.

H2O can provide you with a complimentary water analysis to determine the hardness levels in your water!

There are a few things you should ask when choosing the right company to install your new system!

• Is the installation included in the price?
• What other services are included in the price?
• Is the equipment capacity right for your water usage?
• What payment options does the company offer?
• Does the company offer references?
• Has the company tested your water?
• What type of maintenance contract or after-sales service does the manufacturer or company offer?
• Does the equipment carry a specific written warranty?
• Does the company offer a satisfaction guarantee?

Give us a call or send us an email to discuss these points and more!

There are a few things you should take into consideration when you’re looking to purchase a water treatment system:

Do you have hard water? If you’re not sure, we can perform a water analysis that will help you to understand precisely how hard your water is and which solution will best address your water needs.

What are your water usage and water pressure like? The amount of water used, as well as the water pressure in your location, are factors to consider when fitting your home or business with a water quality improvement system. Structure size may influence consumption, but different businesses have different needs! Every factor should be considered, including growth and high volume seasons or times.

Always make sure you choose from a reputable dealer! Look for someone who not only sells water conditioning and filtration products, but someone who truly knows how to address your specific water concerns.

H2O Technologies is a genuine water expert, and we’ll be able to help you address your specific water issues and provide you with the right solution.

Ice machines need to be cleaned every six months. Our preventative maintenance programs offer this essential cleaning and much more! Give us a call or send us an email for more details.

There are several things that need to be in order before your new ice machine can be installed!

• Drain: There must be a working floor drain within 8 feet of the desired install spot.
• Electric: There must be an unshared outlet with the appropriate voltage for the size machine desired, and this outlet must be within 8 feet of the desired install spot.
• Water: There must be an adequate water source within 8 feet of the desired install spot, and it must have a shut-off valve, and it must be from a source other than a well. A filter will also need to be installed for the water going to the ice machine.
• Space: There must be sufficient space to fit the desired equipment.

There are several other factors that need to be considered before installing an ice machine, and we can walk through all of this with you. Just give us a call or send us an email and we’ll be more than happy to help!

It depends on what machine you pick! Our ice machines can produce anywhere between 260 lbs. to 1900 lbs. of ice within a 24-hour period. Give us a call or send us an email and we can discuss the different options for your location!

All ice machines will require either 110V or 220V power.

There are three different options for cooling!

• Air-Cooled: Heat goes into the indoor space
• Remote-Cooled: Heat goes into an outdoor space
• Water-Cooled: Heat goes into water

There are five different types of ice!

• Crescent Cube: Hard, clear, crescent shape
• Square Cube: Hard, clear, square shape
• “Top Hat” Cube: Hard, clear, round shape
• Flaked: Soft, light, chewable, typically used for seafood displays
• Cubelet: Soft, light, chewable, pellet shape

We service all types of ice machines, including:

• Hoshizaki
• Ice-O-Matic
• Scotsman
• Manitowoc

This is an indication of air in the lines, and it usually happens after filter service! Draw a glass of water and let it settle. If it clears after a minute, then it’s just air in the lines! Flush the lines until they run clear. If it does not turn clear, give us a call to schedule service!

This is normal! Continue to run water from the application until all air bubbles are gone. This should only take a minute or so!

Industry standard requires that filter cartridges are changed out every six months. Central filtration systems (this is a tank that sits on the ground rather than being mounted to a wall) should be serviced every 12 months. Call us to replace your cartridges!

Place the water softener into bypass mode and call for service!

If the system stops after a while, the timer is off and needs to be reset. If it continues to run, this means that your system is stuck in regeneration mode! Place the unit into bypass mode and call us for service.

This could be a few different things!

• Gold or Brownish Particles: This may be an indication of water softener resin in your lines! Place your softener equipment into bypass mode immediately and call us.
• Black Particles or Gray Water: This may be found after your filter was just changed out or serviced! It could just be carbon in the water line! Flush the application until the water runs clear. If there are still black particles after a couple of minutes, call us for service!

Place your equipment into bypass immediately and call us! If the equipment is allowed to keep leaking, this may result in damages that you will be responsible for! Placing the equipment into bypass mode will stop the leak temporarily until a technician arrives. You will still receive incoming water, but it will be city water only.

Place your filters and/or carbon backwash system into bypass and observe the pressure. If it returns to normal, then most likely your filter cartridges need to be changed out. Contact us and we can service your equipment!

Your resin (the filter media inside the softener tank) may need to be replaced! Place the unit into bypass mode and monitor your water flow. If your water flow resumes, it probably is bad resin and it will need to be replaced. Give us a call and we’ll be able to do that for you!

First, make sure your water softener is plugged in! If not, go ahead and plug it in and reset the time. If you’re unable to reset the timer, give us a call and request service! Next, check your brine tank and make sure there’s still salt in it. If not, pour some in. The softener will regenerate within 24 hours and this should fix the problem!

If you have any problems at all, don’t hesitate to reach out to us!